Brooks Brothers Return Policy in 2024 (Online, In-store, Damage)

In this article, we share complete details on Brooks Brothers Return Policy.

If you want to return a Brooks Brothers item to the company, you must return it within the first 60 days of purchase.

Brooks Brothers is a widely known luxury clothing brand.

This brand has a range of stores and websites available worldwide from where people can purchase men’s, women’s, and children’s clothing and home furnishing items.

Brooks Brothers were first established in 1818, and till then, it has come a long way and improved its business immensely.

Their product quality is so nice that customers worldwide prefer Brooks Brothers’ luxury clothing very much.

But, for some reason, customers want to return their Brooks Brothers items, so it’s very important to know about the policies for Brooks Brothers product returns.



What is the Brooks Brothers Return Policy?

People who are into quality and luxury clothing know about Brooks Brothers.

This company has become a big part of the fashion world.

Customers purchase high-end luxury clothing at the Brooks Brothers stores and websites, such as suits, blazers, shirts, sweaters, shoes, belts, etc.

But still, no matter how much customers prefer items from Brooks Brothers, there are still cases where customers want to return their purchased items due to the respective designs.

But before returning the Brooks brother’s item to the company, there are a few rules that the customer should know,


So, to return the Brooks Brothers items to the company, 

● The product has to be returned within the first 60 days of purchase.

● The product has to be unworn, unwashed, altered, or defective.

● All the tags and original packaging should be intact. 

● Brooks Brothers items can be returned at the store or via mail with the required steps or documents.

● Items purchased using Paypal, Klarna, Amazon Pay, or other third-party payment options must be returned through online purchase return policies.

● Online Brooks Brothers returns must be accompanied by a packing slip/confirmation email.

● At the time of store return, providing the original purchase receipt is very important. 



How to return the Product to Brooks Brothers?

How to return the Product to Brooks Brothers

Well, we all know how good Brooks Brothers is in luxury clothing.

Its quality and range of collection are beyond imagination, not only that their clothing is very comfortable.

For this reason, customers love wearing Brooks Brothers items, but due to the style, color, or any other reasons.

If the customer wants to return their Brooks Brothers items, then it’s important to know how to return them.


So, to return the Brooks Brothers clothing item for online purchases,

● Visit the Brooks Brothers website or their return page

● On the page, type your Brooks Brothers order number and email address.

● Then go with and select the Brooks Brothers item you want to return.

● After that, mention the reason for your product return

● After all the necessary steps are completed, click Done.

● Then you will receive a return label; you have to print it.

● Pack your Brooks Brothers return item thoroughly and stick the return label in the Brooks Brothers return box.

● After that, take your return package to any FedEx or USPS drop-off location, and submit it there. 


Then if you want to return your store-purchased Brooks Brothers item, then,

● Visit the Brooks Brothers website.

● There, find the Brooks Brothers return and exchange page. 

● You must find the link to generate a FedEx return label or use this link to directly land on the page

● On the page, enter all the necessary information, such as name, address, zip code, email ID, description of the merchandise, etc. 

● After it’s done, select continue, and from there, a new return label for your Brooks Brothers item will be generated.

● Then stick the FedEx return label at the perfectly packed Brooks Brothers return package.

● And then drop it at your nearest FedEx drop-off location.


For those who don’t want to pay shipping Charges

If you don’t want to pay for the shipping charges to Brooks Brothers and want to return the product on your own, then,

● Then choose any courier service of your choice 

● After that, pack your Brooks Brothers return item thoroughly and carefully

● Then attach the label to the Brooks Brothers return package,

● Mention the return address on the invoice or send the Brooks Brothers to return the item at 

Brothers Return Center, 

107 Phoenix Ave, 


CT 06082.


Also, if your Brooks Brothers item is eligible for in-store return or included in the Brooks Brothers outlet return policy, then,

● Visit any Brooks Brothers outlet.

● Go to the customer service desk and tell the Brooks Brothers employees to guide you with the product return.

● Show them your Brooks Brothers purchase receipt.

● Then after checking the item, if everything is fine about the Brooks Brothers, it will get accepted for return.


Do Brooks Brothers have a Return Policy for Damaged items?

Do Brooks Brothers have a Return Policy for Damaged items

Brooks Brothers are always concerned about its product quality, and as it’s a luxury brand, it never compromises serving the customer’s property and the quality of its items.

Because of this, Brooks Brothers ensures the product gets delivered to the customers in perfect condition.

But still, at the time of Shipping, if any incident occurs and the customer receives damaged Brooks Brothers items, they are free to contact Brooks Brothers Customer Service Team at 1 (800) 555 0199. 


This service is available for all Brooks Brothers items, even customized products.

However, the complaint has to be registered within ten days of receiving the Brooks Brothers item.

After that, the damaged item is the customer’s responsibility.

Also, if the customer damages the Brooks Brothers product, they claim it to be the company.

In that case, Brooks Brothers won’t accept the product in return and send the item back to the customer.


What products do Brooks Brothers not accept as a return?

For every luxury product company having A-grade quality is very important.

And because of the quality design and range of items, Brooks Brothers is so famous among customers.

So they need to maintain goodwill, and that’s why there are a few items that Brooks Brothers can’t accept as returned items. So, those are,


● For hygiene reasons, Brooks Brother’s swimwear and undergarments are not accepted for return, but only if the price of tickets is attached.

● Items that are Monogrammed, Made to Measure, Special Order, or altered.

● Brooks Brothers Items that are 70% off or enlisted as a Final Sale item. 

● Sample sale items

● Brooks Brothers products are purchased from third-party stores or websites.


These are the main Brooks Brothers items that are not eligible for a return.

But if you are facing any issue relating to other products you want to return, contact Brooks Brothers Customer Service at 1 (800) 555 0199. 


Does Brooks Brothers have a free return?

Does Brooks Brothers have a free return

No, Brooks Brothers doesn’t provide free returns.

Well, purchasing Brooks Brothers items is a little pricey.

However, still, customers still prefer purchasing clothing items from Brooks Brothers because of their quality style and as it gives a luxury appearance.

Because of this, after purchasing any item from Brooks Brothers, customers are always excited to try it on, but if the product doesn’t reach their satisfactory level.

In that case, customers don’t want to pay for return payments as well. 

Still, the customers have no other option but to pay $7 for all their Brooks brothers’ returned items.

But there are a few situations where Brooks Brothers won’t charge any return fee from the customers if,


● The customer purchased the Brooks brother’s item using their Brooks brother’s platinum MasterCard

● The received Brooks Brothers product is incorrect in size, color, or all together.

● The ordered item was delivered damaged to the customer.

● The customer initiated an exchange of the Brooks Brothers product with another product.

● The customer returns the purchased item at any U.S. Brooks Brothers retail store. 


How much time will it take to get a refund from Brooks Brothers?

The customers don’t have to worry about the Brooks Brothers refund, as the company never compromises to provide proper services to the customers.

So after the Brooks Brothers product is returned to the company, you will receive a mail stating that information.

After that, your Brooks Brothers item will get checked thoroughly, and if it’s in perfect condition, you will receive your refund from Brooks Brothers within 3 to 5 business days. 

The customer will receive their payment through their original mode of payment.

If the Brooks Brothers product is purchased with a gift card, then the customer will receive their refund as store credit.

But no matter your refund amount, you will receive the amount minus the return fee.

Then if your Brooks Brothers products, cash return is better than $100.

In that case, as a refund, you will receive a home office check through the mail.

Also, To receive a one-time price adjustment, you must contact Brooks Brothers within seven days of purchase.


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