According to the Cleo Return Policy, if you want to return your Cleo-purchased item and receive a full refund.
you must return the Cleo product within 45 days of purchase.
In Canada, Cleo is a well-known company for women’s clothing, where customers can purchase t-shirt sweatshirts, trousers, blazers, dresses, and many other things.
And even though Cleo has so much popularity among customers, there are cases of return as well.
Now, if the customer is willing to return their Cleo purchased item, they must also know the methods of return.
Knowing the rules regarding returns helps a lot and allows the customers to avoid mess-ups.
This article about the Cleo Return Policy is here for the customers as the perfect guide.
Contents
What is the Cleo Return Policy?
Everyone loves to shop for clothing items, and if there are different styles, colors, and suitable price ranges available, the shopping experience gets even better.
Cleo is one of the well-known clothing companies in Canada.
Besides that, Cleo is available in international countries as well.
So when a company has so much popularity among customers, and so many customers purchase Cleo items, it’s natural that there are cases of return as well.
So, in Canada, the customer wants to return their Cleo item, then,
● The product has to be returned within the first 45 days of purchase.
● The Cleo item must be unworn, unwashed, and undamaged and have all the tags attached to that item.
● For a full refund, the customer must carry the Cleo original receipt.
● For returns without their original receipt must carry photo identification proof.
● Customers can return their Cleo online purchased items at any Cleo, Ricki’s, or Bootlegger store.
Etc. These are the main rules that the customers should keep in mind at the time of returning their Cleo item.
How to return the Product to Cleo?
Different companies have different return policies.
Thus, their return methods are different as well.
As we know, customers prefer Cleo for their day-to-day shopping.
Still, if they face any issues regarding that product, it’s important to know the steps for returning the Cleo items instead of trying random methods.
So if you want to return your Cleo item in-store, then,
● First, visit your nearest Cleo clothing store
● Go to the Cleo customer service desk or go to any employee and tell them that you want to return your Cleo item.
● Provide your original Cleo receipt to them or any other required item.
● Then, if the product is eligible, Cleo will accept it in return.
And if you want to return your Cleo item through the mail,
● Choose any of your preferred courier services that are easily trackable.
● They apply for a return for your Cleo item and pay for the necessary return shipping cost.
● Wrap your Cleo item carefully and thoroughly so it won’t get damaged during shipping.
● After that, print out the return shipping label and stick it at the top or side of the Cleo package.
● Drop the Cleo package at the courier office and send the package to the following address,
Cleo.ca Returns
1530 Gamble Place
Winnipeg, Manitoba R3T 1N6
888-590-2536
At the time of mail return, ensure the package has the customer’s billing address and information.
Besides that, if a customer wants, they can also return their Cleo online purchase item at any Cleo store.
And if they have the Cleo receipt, the return won’t be an issue.
Cleo Return Policy for Damage items?
Well, as we know, Cleo generally sells clothing items, and when Cleo sends them to the customers, the employees thoroughly ensure the product is in perfect condition.
But still, at the time of shipping or for other reasons, if the customer receives a damaged Cleo product, then to make things right, Cleo is available for service.
So if you received a damaged item from Cleo, contact Cleo’s customer service number at 1-888-590-2536. Or you can visit the https://www.cleo.ca/contact-us page where you can send mail regarding Cleo product your issue.
But if the item got damaged due to the customer being at fault, then no return or exchange is available at Cleo.
What products does Cleo not accept as a return?
At Cleo, there is a huge range of products available, and it’s true that at Cleo, if the customer isn’t satisfied with the item, then they can easily return it to the company.
But still, for a few items, Cleo has some strict return policies that the customers can’t return after purchasing them. So, the items are,
● Worn Items,
● Facemasks,
● Jewelry,
● Socks,
● Tights
● Shapewear.
● Final sale
● Gift cards
Etc. These are the items that the customers should be sure about before purchasing them.
Does Cleo have a free return?
From Cleo, customers can purchase many varieties of clothing items, and the range of sizes, colors, and styles is huge.
But when the clothing doesn’t suit the customers the way they wanted, then returning becomes necessary.
But nowadays, as most clothing companies provide free returns, that’s why customers don’t want to pay any extra return fee for Cleo returns as well.
Fortunately, at Cleo, free return is available if the customers return their purchased item at any Cleo store.
Even if the product is purchased online, free Cleo store returns are available.
But if the customer tries to return their Cleo clothing item through the mail, The return fee and process are fully the customer’s responsibility.
So, for mail returns, the customer has to select a trackable and well-known courier service.
But avoiding the return fee isn’t possible for mail returns at Cleo.
Can we exchange a Cleo item instead of a return?
Well, some customers love Cleo clothes, and for regular shopping for many customers, Cleo is a great shopping destination.
If the customer is going through any issue related to size and color, they generally don’t want to return the product to the company; instead, they prefer to exchange it.
So if you want to exchange your Cleo product, you can easily do that at any Cleo store.
For exchange, Cleo has no specific time limit; you can change it whenever you feel like it, but the product has to be unworn, undamaged, with tags attached.
Also, for Cleo, product exchange at the Store purchase receipt isn’t that necessary.
So for both online and offline Cleo product purchases, store return is the best option.
And if you are willing to try online exchanges, the services are currently not available for the customers at the present moment.
It’s because there is no surety about the availability of different sizes or colors of the Cleo item.
So that’s why instead of exchanging the Cleo item, you can simply return the product and place a new order.
How much time will it take to get a refund from Cleo?
After the customers sent their product to the Cleo company, they started getting anxious about the refund.
Well, after the Cleo item returns to the company, the product gets processed to verify if it’s eligible for return.
If the product is in perfect condition, you will get an email mentioning that your refund has been processed.
And the refund will automatically get credited to your original payment method.
In order to receive the money refund, the customer must return their product within the 45-day return window.
But if the customer returns their Cleo item after 45 days of purchase, then as a refund, the customer will receive a Cleo gift card.
Besides that, the shipping charges for purchasing Cleo items are non-refundable.
FAQs
Below we share some FAQs
Can I return Cleo’s items without a receipt?
If you want to return your Cleo item but don’t have the original receipt, return and exchange are available at Cleo.
For in-store exchange, it’s not necessary whether you have the receipt or not.
But for return without receipt, you must carry your valid photo identification proof.
Then if the item is eligible for a return, you’ll receive a refund through a gift card based on the Cleo product’s current selling price.
If Merchandise is not available anymore, then depending on the fixed price, the refund will be issued.
You have to wait two weeks to receive the gift card from Cleo.
Does Cleo provide price adjustments for their items?
Cleo provides a price adjustment service for their store and online purchases.
A one-time price adjustment is only possible if the customer provides the original receipt within the first 14 days of purchasing the item.
But if the item is purchased during promotional events such as Black Friday, Cyber Monday, New Year’s, etc., then price adjustment for the Cleo items isn’t available.
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