According to the Teva return policy, if you are not satisfied with Teva Shoes. You can return it within 30 days of your purchase.
For people’s daily activities and even sports, having some comfortable shoes is very important, and that’s where Teva shoes shine.
Teva shoes are comfortable and made of great quality material.
This brand was first established in 1984. At first, it started its business in the United States, but now Teva delivers its product to various places worldwide.
However, customers indeed love Teva shoes very much, but still, there can be situations where the style or size couldn’t fulfill the customer’s demand.
In this situation returning the Teva product and receiving the refund is a better option.
So, for those who want to return the purchased Teva item, this article about Teva’s return policy is the perfect guide.
Contents
Teva Return Policy Return Process
Teva is a well-established website for shoes.
The shoes from Teva are comfortable, and you can wear them everywhere, mountain, sea, as your regular footwear.
Because of these amazing features, customers who use Teva shoes greatly trust the company.
But as there are situations where customers are not satisfied with the item and want to return them, in that case, it’s important to know the rules,
So to return the Teva item,
● The Teva product should be returned within 30 days, whether purchased from Teva.com or any other authorized online/ local retailer.
● The product has to be unworn, clean, and undamaged.
● Should have the original packaging, shoe box, and tags Intact
● They should be back as a complete pair.
Etc. These are the main rules you should follow to return your Teva product.
How to return the Product to Teva?
Teva is a great brand option where customers can easily purchase comfortable shoes they can wear whenever and wherever they want.
But when it’s about shoes, there are chances of some fitting issues, style, etc. So, in such situations, sometimes customers prefer to return the items.
So, to return your Teva item purchased from the Teva website, then,
● Visit the Teva.com website and log in to your account.
● After that, go to the Teva return page or click the link to directly land on the Teva return page https://www.teva.com/on/demandware.store/Sites-TEVA-US-Site/en_US/Return-FindOrder
● Enter your order number, email address, and billing or shipping zip code on the return page.
● Then complete the Teva return process by providing all the required information.
● After that, print the returns form and label it from the website.
● While packing your Teva product thoroughly for return, include the return form in the package along with your shoe.
● Then, stick the return label at the top or side of the box on the Teva return package.
● Then visit the USPS drop office there, submit the item for return, and collect the tracking receipt.
Now if you want your Teva return item to be picked up from your location, then,
● First, complete the return application process from the Teva website.
● Then, for a pick-up return, click the link https://tools.usps.com/schedule-pickup-steps.htm or the pick-up shipping page from the USPS website.
● Fill out the USPS pick-up return form and schedule the pick-up date there.
● After the process and your pick-up are confirmed, print out the return label.
● You will receive a confirmation mail from USPS for the scheduled pick-up.
● Then, stick the return label at the top or side of the box on the Teva return package.
● A USPS employee will pick up the Teva return product and deliver it at the Teva Wearhouse on the scheduled date.
Besides that, if your Teva shoes are purchased from authorized Teva retailers, also, then Teva will accept the shoes for return.
But the return and the shipping cost are the customer’s responsibility.
Teva Return Policy for Damaged items?
The Chances of receiving a damaged item from Teva are very low; whenever Teva sends any item to the customers, they always ensure the product is in perfect condition.
But somehow, if Teva sent the wrong product or size or if the product is damaged during shipping.
Then you can call or text Teva’s customer service number at 800-367-8382, or Live chat is also available on the Teva website.
Try to place your complaint immediately after receiving the Teva item.
It will help you wait for the replacement or refund of your Teva product.
But somehow, if the product is damaged because of the customer, then Teva won’t accept the return of the product, plus you have to pay for the shipping charges.
What products does Teva not accept as a return?
Teva is a well-known shoe brand in the United States, and people from all over the country purchase items from Teva.
Now unlike other companies, Teva is very flexible, and if the customers are not satisfied with the product, they easily provide free returns for those items.
But they only don’t accept products worn or damaged at the time of return and items enlisted in the final sale.
Besides that, all the items are accepted at Teva for return.
Does Teva have a free return?
No one likes to pay for the return cost; for purchasing items, the customers already have to pay enough, and when they are not satisfied with that product, paying for the return cost is pointless for them.
That’s why understanding the customer’s point of view, Teva provides free returns and exchanges for orders made from Teva.com.
If the customer purchases Teva shoes from authorized retailers, they can also return the product to the company.
But for those items, customers must pay for the return shipping charges. So, purchasing Teva shoes from the original website is better.
Can I exchange Teva items instead of return?
Yes, customers can exchange their Teva shoes instead of return.
Well, for the customers who loved the Teva item so much but, due to some size or color issues, want to return the product.
In that case, for them, the exchange is a great option.
But the exchange mostly depends on the product availability; if the requested item is available, then it’s fine, or else the customers must return it.
Suppose the customer purchased Teva shoes using credit debit or other proper payment methods.
In that case, they can exchange the item with any other product they choose and pay the excess amount separately.
But if the Teva shoes are purchased using after-pay as the payment method, then the customer can only exchange the item for the same model or color.
How much time will it take to get a refund from Teva?
The refund at Teva is very smooth, and even after sending the item for return, you can track the product to ensure it reaches Teva Wearhouse successfully.
After the product reaches Teva Wearhouse, it takes 5 to 10 days to process the item.
During the process, the quality of the product, its paperwork, etc., get verified to ensure that the Teva item is eligible for return.
Then after 15 days, you will receive the refund of your Teva return item.
The customer will receive the Teva refund through the original form of payment for online shoe purchases.
But the shipping charges won’t be refunded as they are one-time fees.
The items not purchased through the Teva.com website will receive their refund as site credit at their provided mail ID.
FAQs
Below we share some FAQs
At Teva, if you missed the return period for any purchased items, you can return your product using the Teva warranty service.
The company provides a one-year product warranty from the purchase date for all Teva items.
But if the product has alteration, General wear and tear, and Excessive wear or misuse, in that case, your Teva product is not eligible for warranty coverage.
Does Teva accept returned items not purchased from their website or store?
Yes, you can return the Teva items purchased from authorized Teva retailers.
But in exchange, you will receive a site credit to purchase any new item from Teva.
A money refund is not available if the Teva shoes were not originally purchased from the company’s website.
Also, if the product is not purchased from the Teva.com website, in that case, all the return shipping costs should be covered by the customer.
The shipping cost is not refundable, but it is recommended that the customer keep the tracking information until the Teva return process is complete.
Can we return a Teva item without a receipt?
For returning a product at Teva, having an original payment receipt is very important.
If the customer purchases the item from Teva.com, retaining the purchase received isn’t an issue.
But it’s important to have the Teva purchase receipt for retail store purchases.
But if the receipt is lost, then based on the 1-year warranty policy, Teva will accept the return of the item.
However, the return eligibility of the product without receipt would be judged by its manufacturing date.
So to successfully return your product and receive your refund without any hustle, you must have your Teva Product receipt.
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