After purchasing any furniture from Branch if you are not satisfied with your purchase. You can easily return it by knowing the Branch Furniture Return Policy.
People can purchase sofas, dining tables, wardrobes, and all these furniture from so many places, but it’s pretty difficult to find a good-quality working desk or chair from any place.
And for that, Branch Furniture came to the rescue.
A huge range of work chair desk accessories, like laptop stands, lighting arrangements, desk organizers, etc., is available here.
But sometimes, after purchasing Branch Furniture, the customers experience issues and want to return the items to the company.
But they can’t do without knowing the Branch Furniture return policy and their return methods.
So, to provide the guidelines to the customers, the Branch Furniture return policy is here.
Contents
Branch Furniture Return Policy
Customers love to purchase Branch Furniture for their homes and offices because of the quality and range of items.
The guest can choose the preferred work furniture and accessories based on the space and requirements.
But still, sometimes purchasing an item from Branch Furniture might look bigger for the space you have, or it can be any other reason.
So, if the customer wants to return the item, it’s important to know about Branch Furniture’s return policy.
● The Branch Furniture item has to be returned within 30 days of delivery or purchase.
● The product has to be in a new and damaged or unused condition.
● The product should have all the original packaging, tags, and stickers intact.
● Then, for large corporate office order returns delivered through Glove and Freight, the customer must pay a 20% restocking fee.
Branch Furniture Return Policy for In-store Purchases
Customers, most of the time, purchase Branch Furniture items from the online service, but those who like to see the product in person, based on that, make the decision for them.
There are a few Branch Furniture flagship stores available as well. So you can visit them to purchase the furniture.
Now, if you want to return your in-store purchase of Branch Furniture items, then
● Visit the nearest Branch Furniture store from where you purchased your orders.
● They go to the customer service desk or the cashier.
● Ask the employee if you want to return your Branch Furniture products and show them the original receipt.
● Besides that, if there are any other requirements related to personal details, then provide them to them
● After that, at the time of return, the company will accept the product if everything about the Branch Furniture item is all right.
If you want to return your online purchased Branch Furniture at the flagship Store, you can’t do that, but you can visit the store for guidance related to product return.
Branch Furniture Return Policy for Online Purchases
Generally, customers purchase Branch Furniture items from the Branch Furniture website as it has a huge range of work desk chairs and accessories at different prices.
But for some reason, returning them is the only option if the customer isn’t satisfied with the product or has some space issues.
● Go to the Branch Furniture website and log in to your profile
● On the website, visit the Branch Furniture order details page
● From there, try to apply for a return, or you can contact Beach Furniture customer support at [email protected]
● Then, wait for your Branch Furniture product return request to get approved.
● After that, the company will provide a return,
● Then wrap the Branch Furniture product thoroughly, and then at the packaging, stick the return label
● Then, send the item back to the Branch Furniture company.
What is the Branch Furniture Return Policy on Final Sale Items?
The Branch Furniture company follows a complementary ergonomic consultation, which makes the return worry-free.
So generally the Branch Furniture company accepts most of the product in return.
However, the only thing the Branch Furniture doesn’t accept for return is the custom products.
So if the custom products are sold to the customers, there is no return.
Also, sometimes Branch Furniture provides a final sale for accessories; after purchasing them, the customers can’t return those items either.
Does Branch Furniture offer free returns?
Branch Furniture used to provide free returns to its customers, but unfortunately, the free return service isn’t available now.
Normally, after spending so much money on the furniture, it’s a pretty teaser pointing out to them that the items didn’t fit or suited the allotted space.
So then to return that naturally the customers don’t like to pay anything for the product return.
But bearing all these return shipping costs is too much for the Branch Furniture company, and that’s why they charge minimal costs for the return shipping.
The return shipping cost is deducted from the refund amount.
So, for the office chairs, the flat rate shipping costs $35 per unit, and for any accessories, the cost is $15 per unit.
Then, the shipping cost will be calculated separately for large orders like products over $2000 or 10 units or more items.
How long does it take to receive a refund from Branch Furniture?
It takes approx 5 to 10 business days to return the Branch Furniture item.
After returning the Branch Furniture, the customer became concerned about the refund.
But their services and product handling methods are in your place, so there is nothing to worry about.
After the Branch Furniture item is shipped for return, it takes time to reach the company warehouse; after that, the Branch Furniture staff checks all the details of the product, and if everything about the Branch Furniture desk, chair, or accessories is perfectly fine, Branch Furniture starts processing the refund.
The customers will receive their Branch Furniture refund within a few days through the original payment method.
However, the return shipping charge will be deducted from the Branch Furniture return product.
And for large orders, there is a 20% restocking fee for the return.
What is the Branch Furniture Return Policy for Damage/defective Items?
Whenever Branch Furniture sends their desks and chairs to the customer’s address, they make sure that the product is thoroughly backed and there is no scope for damage.
Also, for many orders, Branch Furniture provides installation service.
But still, due to any incident, if the customer service damages or defective Branch Furniture item, they can easily return it.
So, to return the damaged product to the company, the customer has to contact Branch Furniture customer service within three days.
So, to return the damaged item, contact customer service through the email id [email protected], or you can visit the Branch Furniture Contact Us page for guidance or click the link https://www.branchfurniture.com/pages/contact.
And if you live near the branch furniture store, you can also visit it.
Then, after understanding and verifying the issue, Branch Furniture will provide a full refund or replacement of the Branch Furniture desk, chair, or accessory.
Any damage-related issues mentioned after three days of delivery will fall under the branch warranty policy.
Can I exchange the Branch Furniture product instead of return?
Unfortunately, the Branch Furniture company doesn’t have any extensive customer policy.
The customers love and enjoy the products of the Branch Furniture company.
After purchasing an item or unit of it, if the customer feels like it doesn’t suit the place, then under the budget, they prefer exchanging the item instead of returning it.
But for now, providing an exchange service is impossible for the Branch Furniture company.
That’s why instead of waiting for the exchange service, the customer can return the product to the company, and then when they receive the refund, they can place another Branch Furniture order.
FAQs
Below we share some FAQs
How long do I have to return a Branch Furniture item?
Customers have 30 days to return their branch furniture items to the company.
After that, returns of Branch Furniture items won’t be accepted.
How do I return the Product to Branch Furniture?
The customer has to send the Branch Furniture online purchased product through the mail.
And store-purchased items at the store.
But if any person wants to return Branch Furniture online purchased product at the store, they should contact customer service.
Does Branch Furniture offer international returns?
Well, Branch Furniture does have international shipping services; however, Branch Furniture doesn’t accept returns of any item outside the US or Canada.
So once the product is delivered to any international address, no international return offer is available.
What are the fees Branch Furniture customers have to pay?
From the refund, the customers must pay a flat shipping cost of $35 per unit for furniture and $15 per unit for any accessories.
Then, for large orders like products over $2000 or 10 units or more items, the shipping cost will be calculated separately, and a 20% restocking fee for the return.
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