After purchasing any furniture from Castlery if you are not satisfied with your purchase. You can return it by knowing the Castlery Return Policy.
Who doesn’t like to purchase innovative and aesthetic furniture?
But in the world of competition, it’s hard to trust a company that sells good quality yet affordable furniture.
Through the Castlery website, customers can purchase multiple designs of furniture that are hard to find elsewhere.
And this uniqueness of the furniture makes Castlery a high-demand company.
Now, when multiple people are buying Castlery products, naturally, there would be some cases of return as well.
For returning the items, the customers mostly experience size or color issues.
So then, if the customer has decided to return the Castlery furniture to the company, it is also important to know about the Castlery Return Policy and its methods.
Contents
Castlery Return Policy
Castlery furniture is indeed something interesting and great.
Castlery company furniture is at its best to enhance the look of their room and use the space efficiently.
Even though the customers prefer Castlery items so much due to some reason or issues related to space or color, the customers try to return the product to the company. So, to return the item,
● The customer has to return the furniture within 14 days of delivery.
● The furniture has to be in perfect unused condition with no damage, tear, or stain.
● Then all the original wrapping, stickers, tags, etc., should be intact.
● If the original packaging of the Castlery item is damaged, the customer has to pay a $50 repacking fee for a single item.
● Also, the customer must have the original receipt for in-store and online Castlery product returns.
● To return an item, you must pay the 20% restocking fee.
Castlery Return Policy Product for In-store Purchases
Castlery does have flagship stores available, and if you live near those stores, then to purchase great quality and aesthetic-looking furniture for your home, you can visit the Castlery store.
This way, you can look into the product in person and decide which product will look perfect and fit in your home.
But after purchasing it from the store, if you still want to return the Castlery product, then,
● First, visit your nearest Castlery furniture store
● Go to the Castlery customer service desk or go to any employee and tell them that you want to return your Castlery item.
● Provide them with your original Castlery receipt or any other required item.
● Then, if the product is eligible, Castlery will accept it in return.
And then, if you want to return your online purchased Castlery product at the store, there is a possibility that you can do that.
But first, you must contact the Castlery customer service or the Castlery store for guidance about the return.
Castlery Return Policy Product for Online Purchases
Purchasing online furniture gives the customer various options; however, For some people, it gets confusing as to how it would look or fit in the room.
Most of the time, the furniture looks astonishing, but sometimes, the customers have some size or color issues.
In such a case, there is no option but to return the furniture to the company.
● Visit the Castlery website and log in to your account.
● Try to find the return page or contact Castlery customer service through WhatsApp at +65 8241 0030 or by using the live chat or the email service at the link: https://www.castlery.com/sg/contact-us.
● After that, the Castlery staff will guide you with the return shipping.
What is the Castlery Return Policy on Final Sale Items?
Many people prefer to purchase Castlery items and furniture at the time of sale.
It allows them to purchase great quality and good-looking furniture at an affordable rate.
At Castlery, the store held clearance or a final sale at the website and Store a few times a year.
So, the customers can definitely purchase that furniture, but Castlery won’t accept it in return after purchasing the final sale item.
Besides that, the display items at Castlery are also considered final sale items, so those are not acceptable for return.
Apart from that, all the products purchased from the Castlery Store and website are available for return.
But after 14 days, the product will be considered a final sale item and won’t be acceptable for return.
But if the product is under warranty, then under the warranty policy, the customers can get a return and receive a partial refund.
Does Castlery offer free returns?
Unfortunately, no, the customers won’t get the chance to enjoy a free retain service for Castlery furniture.
We all know that handling huge furniture is pretty difficult and for the furniture company it’s not possible to bear all the shipping charges.
Therefore, the customer must pay for the product’s shipping and tech fees.
The Castlery fee will be deducted from the refund amount for the Castlery furniture.
It’s well understood that the customer doesn’t prefer to pay for the return shipping charges after purchasing furniture.
Even though they will receive the refund, paying for the extra fees can confuse them. But Castlery has no other way but to charge a fee.
How long does it take to receive a refund from Castlery?
After the Castlery furniture is returned to the company, it will take around 3 to 5 business days to receive the refund.
Generally, it takes around seven business days to return the product to the company.
After that, when the Castlery return product refund amount is processed, the refund amount will be credited through the original payment method.
Customers become restless and curious about the preferred after returning the Castlery furniture to the company.
But there is nothing to worry about as Castlery, within the mentioned time, will deliver the product without any error.
But at the time of refund, there are some charges the customers should know about.
So, besides the return shipping charges, the 20% restocking fee of Castlery will also be deducted from the refund amount.
And if the original packaging of the Castlery furniture is damaged, then the customer has to pay a $50 repacking fee per item.
What is the Castlery Return Policy for Damaged/defective items?
Castlery delivers its furniture all over the United States.
They are very cautious and thoroughly wrap the product while shipping it to the customer’s address.
And even for items, Castlery also provides installation.
So even though the chances of receiving damaged furniture from Castlery are very low but still at the time of transit, if someone the product gets damaged, then the customer has nothing to do with that.
So, as a customer, if you have received a damaged Castlery item, Then you must contact Castlery customer service through WhatsApp at +65 8241 0030 then by using the live chat or the email service at the link https://www.castlery.com/sg/contact-us.
And if you live near the Castlery showroom, you can also visit that.
Can I cancel an order and receive a refund from Castlery?
A lot of customers order furniture from Castlery, but sometimes, after ordering the item due to wrong measurements or better deals, the Castlery customers want to cancel the order.
Sometimes, the customers submit the wrong address or number of products for the Castlery items for which changes are required.
So, to keep the services accessible to the customers, Castlery does provide a 24-hour cancellation on modification window.
Within that, the customers can submit a change or cancellation request without paying any extra fee.
But after that, if the customer tries to cancel or modify the order, then the customer has to pay a 20% restocking fee.
Also, cancellation or order modification is unavailable if any customer has ordered final sale clearance or display items from the Castlery Store or website.
Can I exchange the Castlery product instead of return?
So far, Castlery has no exchange policies or services available for the Castlery furniture.
So sometimes, after receiving furniture from Castlery, the customer feels like the other product will look better or that this furniture shade doesn’t suit the interior.
In such cases, the customer refers to exchanging the Castlery product instead of returning it.
But, as at Castlery, there isn’t any exchange service available.
That’s why the customer has to return the Castlery product to the company and wait for the refund.
Then, the refund will be credited through the original payment method.
Then, the Castlery customers can order the furniture they want to purchase in exchange for the returned item.
FAQs
Below we share some FAQs
How long do I have to return a Castlery item?
The customers will have 14 days to return the Castlery furniture after it gets delivered. After that, returning the product will be severely difficult.
How do I return a Product to the Castlery?
For items purchased online, the customer has to return Castlery furniture through the mail.
In-store purchased items have to be returned to the store, but Castlery might accept online-purchased furniture returned to the store. Before that, it’s important to contact customer service.
What are the fees the customers have to pay at Castlery?
For the return of each Castlery furniture, the customer has to pay a 20% restocking fee and the return shipping fee.
Then, for canceling or modifying the order, a customer must also pay Castlery a 20% restocking fee.
If the product’s original packaging gets damaged by the customer, they have to pay an extra $50 for re-packaging.
Read
Shoppers Drug Mart Return Policy
- Understanding HIPAA Compliance: Obligations for Covered Entities and Business Associates - April 23, 2024
- Things to Invest in for the Easter Season in 2024 - March 29, 2024
- Why Experience Matters: Finding An Established Dental Implants Provider - March 29, 2024