Aventon Return Policy in 2024 (Full Detailed)

In this article, we share detailed information on the Aventon Return Policy.

People like to own at least one electric bike and then go on some adventurous ride or follow an eco-friendly journey for small rides.

From Aventon, customers can purchase great quality electric bikes at affordable rates, and Aventon offers a variety of options.

So because of the incredible service, many customers purchase electric bikes from Aventon.

However, no matter how much customers love Aventon products, there are still a few cases of product returns.

So, that’s why this article about Aventon’s return policy is here as a guide to help people out with the return policy and methods of Aventon products.



Aventon Return Policy (2024)

Many people want to own an electric bike for themselves.

They are Easy to use, nature-friendly, and stylish.

And for short-distance travel, people naturally prefer a convenient mode of transport. 

 But even though customers like the item very much, sometimes people who prefer to return the electric bike don’t like it or don’t have the scope to use it.

In that case, the people don’t have any other option but to return the items to the company.

But before that, knowing about the Aventon return policy is important. So,

●    The Aventon electric bike has to be returned within 14 days of purchase.

●    The bike has to be in perfect unused condition with no scratches or damage. 

●    Then all the original wrapping, stickers, etc., should be intact.

●    Also, for in-store and online Aventon product returns, the customer must have the original receipt.

●    If you return the item after 14 days of the written window, you must pay the 20% restocking fee.

If the Aventon item is used,

●    The item has to be returned within 30 days of purchase.

●    The customer has to pay a 50% restocking fee.

●    The product must be free from any damage or scratches.

●    For this return, the electric bike’s used limit has to be under 20 miles.


How do I return Aventon Products for in-store Purchases?

Aventon Return Policy for in-store purchase

Aventon electric bikes have great popularity among users, but as bikes, many people prefer to see and properly understand the features of the electric bike in person.

After that, purchasing an Aventon electric bike gets easier. 

But even after checking everything, sometimes, because of different circumstances, the customers want to return the Aventon electric bike.

And as the stores have their own return and exchange policy, the return system depends on the store. So, to return the Aventon electric bike in-store,

●    First, visit the Aventon store where you purchased the electric bike. (Try to visit the place within seven days or contact the store to know about the return policy)

●    They go to the cashier or customer service counter and tell the employee they want to return their Aventon item.

●    Carry the original receipt and the credit card you used to pay for the Aventon electric bike. Also, provide the required personal details.

●    After that, if everything about that product is in good shape, they will issue the refund, or you may have to pay some restocking fee.


How do I return Aventon Products for Online Purchases?

Aventon Return Policy for online purchase

Buying Aventon items online is easier. The customers can easily choose the Aventon electric bike they want to purchase, and within a few weeks, it will be at your doorstep.

Now, after receiving the item, if you are not satisfied with it and want to return it, you can easily do that online. So for that,

●    Visit the Aventon website from where you ordered your Aventon item.

●    Make sure your Aventon account is logged in to your device.

●    After that, go to the return page, or you can simply visit the link: https://returns.richcommerce.co/return/new?c=aventon.

●    Enter your Aventon order number and zip code, email ID, or phone number on that page.

●    Then, complete the return process for the Aventon product.

●    After that, Pack the Aventon product thoroughly so that it won’t get damaged at the time of return Shipping. 

●    Include the return details of the Aventon return package.

●    After that, contact your preferred shipping service with an order tracking system, then print a return label.

●    Stick the return label at the top or side of the Aventon package.

●    Then, drop the Aventon return package at the drop-office to send the product to the company.


What is Aventon Return Policy on Final Sale Items?

Aventon Return Policy on Final Sale Items

Generally, most Aventon products are accepted both at the store and online.

Aventon sells good quality electric bikes, so it’s perfectly fine if the customer returns the product following the Aventon return policy. 

But if the customers miss the time window for returning the Aventon electric bike, then Aventon won’t accept the product for return.

Also, if any customer has purchased any battery from the Aventon website, that item is not acceptable for return. 

If you purchased it from the store, you can try it, but whether the battery will get accepted for return depends on the store’s policy. 


Does Aventon offer free returns?

Electric bikes are nice items many people like to have as they are eco-friendly and allow your customers to stay healthy.

So when a customer purchases an electric bike from Aventon, then at that time, they are hopeful about the product.

But for some reason, the customers don’t like to pay for shipping if they have to return the items.

Unfortunately, at Aventon, free returns aren’t available.

For Avento, handling the shipping cost is too much; the product is big, and Aventon’s company can’t afford that.

So, if you want to return the Aventon electric bike, you can do that within the return window, but you have to pay for the shipping and handling fee. 


How long does it take to receive a refund from Aventon?

It doesn’t take much longer to receive a refund from Aventon company.

After the Aventon company receives the returned product, the staff checks all the elements and parts of the electric bike.

If everything is perfect, then within a few days, you will receive your Aventon product refund.

When you return an item at the Aventon company, you will get the facility to track the product if you use a proper shipping service.

So, you will understand when the product will get back to the company, which can take from 7 to 21 days, based on the location.

And after that, within 5 to 7 business days, you’ll get your Aventon refund.


What is Aventon Return Policy for Damaged/defective Items?

Aventon Return Policy for Damage or defective items

Delivering an item like Aventon electric bikes is not that easy, but still, while sending the items, the Aventon staff packed the product thoroughly so that it wouldn’t get damaged at the time of transit. But still, after being so careful, if the customer receives a damaged Aventon, then Aventon will provide the guidance you require.

So, for emergency contact, call Aventon customer service at 1-866-300-3311 from Monday to Friday from 9:00 am to 4:00 pm PST.

You can also send a request to the Aventon company by describing the issues at the submit a request page or visit the link at https://rideaventon.zendesk.com/hc/en-us/requests/new.


Can I cancel an order and receive a refund from Aventon?

Having an electric bike isn’t a simple decision; purchasing something like that means a person must pay quite a lot.

So as a result, after ordering an Aventon bike, if the customer doesn’t feel comfortable about it, they start thinking of canceling the order. 

So, as it’s a genuine reason, Aventon provides a 90-minute cancellation period under which the customer can cancel the item. 

But after that, the cancellation can’t be done as the order started to process, and then the cancellation isn’t available. 

Then, as cancellation can’t be done after 90 days, the customers don’t have any other choice but to wait for the Aventon bike to arrive and then apply for a return.

So now that you understand the policies of Aventon product cancellation then now it’s important to know the method,

●    First, visit the Aventon website and log into your account.

●    After that, go to the “My Account” section. 

●    There you will find the “Order Details.” Click it

●    At the new page orders, choose the one you want to cancel.

●    After that, select the “Cancel order” button.


Can I exchange the Aventon product instead of return?

At Aventon company, utilizing the Aventon electric bike exchange offer isn’t available.

The company has so many great quality electric bikes available, so naturally, after purchasing an electric bike, many people want to try the better one. So, in that situation, they think of exchanging Aventon electric bikes with another.

Unfortunately, Aventon doesn’t provide an exchange service for the online purchase order.

In that case, customers cancel the Aventon order within 90 min, then well and good, or the customers have no choice but to receive the item and then return it to the Aventon company and order the new one they wanted to purchase. 

However, a few stores are available that offer exchange offers to customers for Aventon items. Show the customers that they can utilize that. 



Below we share some FAQs

How long do I have to return an Aventon item?

The customer must return the unused and new quality Aventon electric bike within 14 days of purchase.

This way, the customer can avoid the extra fees. If the product is used and opened, the customer must return it within 30 days of purchase.


What are the fees customers have to pay for Aventon’s return products?

The customer has to pay for the return shipping cost to the company, and if the customer denies that, then Aventon charges the fee of $250 from the refund amount.

Then, for used items, the customer has to pay a 50% disturbing fee, and for the return of a new item after 14 days, the restocking is 20% of the product cost. 


How do I return the product to Aventon?

For online purchases of Aventon products, the customer must mail the item. The return must be done at the store for in-store purchases of Aventon products. 


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