Janie and Jack Return Policy in 2024 (Damage, Refund)

According to the Janie and Jack return policy, you can return the product within the first 45 days of purchase to the company.

Well, there are so many websites and stores for men and women.

However, there are very few shopping destinations where parents can purchase clothing for their kids and newborns.

And even though few stores and websites sell kids’ clothing, the collection is not so big. In the US fashion market, that’s where Janie and Jack shine the most.

But even though customers are quite satisfied with the Janie and Jack products.

But still, there are situations where they have to return their purchased Janie and Jack items.

In that case, knowing the actual rules and steps of returning the Janie and Jack product is necessary instead of trying random methods.

For this reason, this article about Janie and Jack is here to guide you.



What is Janie and Jack Return Policy?

Every parent loves Janie and Jack’s clothing collection.

Not only can they purchase good quality and stylish clothing for their kids, but clothing items are also available for infants.

That’s a great reason customers all over the United States prefer Janie and Jack.


But there are still a few rules the customers must follow about Janie and Jack’s return policy. 

● The Crutchfield product has to be returned within 45 days of purchase.

● The Crutchfield item has to be unwashed, unused, undamaged, and without any stain. 

● The original packaging and tags of the Crutchfield item should be intact.

● If you want to return an item you purchased in a set, you must also return it in a set. 

● Any online purchased item using the third-party checkout methods must be returned through the mail.


Etc. These are the main return policies the Janie and Jack customers should follow.


How do you return the Product to Janie and Jack?

Janie and Jack are some of the best destinations for dressing up your kids with stylish and beautiful-looking clothing.

But no matter how much customers love Janie and Jack, there are still cases where the customers must return their purchased Janie and Jack items for the fitting color or any other reason.

So it’s important to know how to return the Janie and Jack items, both online and in-store,


Return Policy for store returns,

● Visit your nearest or any Janie and Jack store,

● There, tell any employee or customer service that you want to return your Janie and Jack purchased item.

● Then, if you have your Janie and Jack product receipt, it will be good, or else you can still return your item. 

● After that, the Janie and Jack employee will check your purchased items thoroughly, and then if it’s eligible for return, they will accept it.


Return Policy For online returns,

● Open the Janie and Jack website, then log in to your account.

● Then go to the order details page and find the option “Starting a Return,” Alternatively, you can use the QR code on the packing page to land on the shipping confirmation page directly.

● After that, print out the return shipping label,

● On the other hand, to return your product to mail, fill out the Return Mail Form, which is at the bottom half of your packing slip.

● Fill out the necessary information like “Quantity Returned” and “Reason Code,” and then include the form with your Janie and Jack return the item.

● Afterward, wrap the Janie and Jack products thoroughly so the item and its packaging won’t get damaged.

● Stick the return label at the top or side of the Janie and Jack return package.

● Finally, submit the item at the mentioned courier drop office and deliver the item at,


Janie and Jack Online Store

Attn: Returns

1000 John Galt Way

Burlington, New Jersey 08016


These are the methods of returning Janie and Jack’s items to the company.

Those who purchased the Janie and Jack item online can return the product through mail and in stores.

But the Janie and Jack customers who purchased the clothing items from the store must only return the product at the Janie and Jack store.

At Janie and Jack, if you are returning a product from any international address, the customer must return it through the mail.

The return process is mostly similar to the US, but on international returns, customers won’t receive free return shipping services. 


Janie and Jack Return Policy for Damage items?

Janie and Jack Return Policy for Damage items

Customers are mostly satisfied with the Janie and Jack items, with few complaints.

And if you’re concerned about damaged items, you must know that Janie and Jack check the products thoroughly before delivering them to the customers. 

But still, due to some incidents, if the customer receives damaged or defective items, they can easily return the product to the company.

But it has to be within the first 45 days of purchase.

For product complaints and damage returns, you can contact Janie and Jack’s customer service at 1-877-449-8800 or send an email to [email protected]


What products do Janie and Jack not accept as a return?

In most companies, at the time of return, there are many types of items the company doesn’t accept for return.

But unlike other companies, Janie and Jack don’t have many items it doesn’t accept. 

At Janie and Jack, they don’t accept only final sale items for return.

Besides that, if the product is used, damaged, and in poor condition, you can’t return the item to the company.


Does Janie and Jack have a free return?

Does Janie and Jack have a free return

Once parents start purchasing their kid’s items from Janie and Jack, they can’t Stop.

But after purchasing, if the customer chooses to return the products, then for one or two return items, customers don’t want to pay return fees. 

So that’s why, understanding the customers’ sentiment and providing them the best service possible, Janie and Jack don’t charge any return shipping cost.

Therefore, for some reason, if you want to return your Janie and Jack item, you don’t have to worry about the shipping cost. 


How long will it take to get a refund from Janie and Jack?

After purchasing anything from Janie and Jack, customers have no reason to worry about the refund.

Janie and Jack always try to provide the best service possible to the customers.

That’s why you will receive your Janie and Jack within 1 to 2 billing cycles. 

You will receive your Janie and Jack refund to the original payment method.

Received, and if you don’t have the Janie and Jack purchase receipt, then the refund will be as Janie and Jack merchandise credit.



Below we share some FAQs

Can you return Janie and Jack’s items after 45 days?

Well, those customers who didn’t get the chance to return the Janie and Jack within the 45-day window can return the item.

But the customers must contact Janie and Jack customer service through mail [email protected] for assistance. 

Also, whether or not Janie and Jack will accept the product depends on the company’s decision.


Can we return Janie and Jack’s purchased items through the mail?

No, you can’t return the Janie and Jack store-purchased item through the mail.

Customers can return online to purchase Janie and Jack items at the store and through the mail.

But If you purchase the Janie and Jack clothing from the store, then the only method of return is at the store. 


Do Janie and Jack provide price adjustments for their item?

For any online purchase of Janie and Jack items, price adjustment isn’t available.

Only the customers who purchase the Janie and Jack products from the store can receive the price adjustment service.


Can I exchange or return Janie and Jack’s gift item?

All types of Janie and Jack exchanges are only available at the store.

So, if you want to exchange or return your Janie and Jack gift item, visit any Janie and Jack store and tell the associate you’d like to make a gift return.

After checking the product, if it’s in eligible condition for return, then you’ll receive your refund in the form of a Merchandise Credit.

You can also return the gift by mail, but for that, you must contact Janie and Jack’s customer service number at 877-449-8800 or chat with us at janieandjack.com.


Can I return a Janie and Jack product without a receipt?

Well, if you purchase the Janie and Jack product from the website, you can easily retain your purchase received from the website.

But in case you purchased the product from the Janie and Jack store and you lost it. 

In that case, you can return your Janie and Jack without the original purchase receipt.

But in return for the product, you will receive a refund in the form of a Merchandise Credit or Janie and Jack merchandise exchange for the current selling price.

The Merchandise credit of Janie and Jack can only be used for in-store purchases.


What item is marked as a Final sale item at Janie and Jack?

Janie and Jack’s clothing items below $10 or ending with $0.97 are considered FINAL SALE.

So these are the items that you can’t return to Janie and Jack.


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